Privacy Policy

PRIVACY POLICY Last Updated: February 27, 2026 Your privacy is important to us. This Privacy Policy explains how [Company Name] ("we", "us", or "our") collects, uses, discloses, and safeguards your information when you use our WhatsApp messaging platform (the "Platform"). Please read this Privacy Policy carefully. By accessing or using the Platform, you agree to the collection and use of information in accordance with this policy. 1. INFORMATION WE COLLECT 1.1 Personal Information We Collect We may collect the following types of personal information: Account Information: - Name and email address - Phone number - Business name and address (for Vendors) - Profile picture and avatar - Authentication credentials (passwords, OAuth tokens) Payment Information: - Billing address - Payment method details (processed through third-party payment processors) - Transaction history Usage Data: - Login and activity logs - Features and services used - Time and duration of sessions - Device information (IP address, browser type, operating system) Communication Data: - Messages sent and received through the Platform - Contact lists (with your permission) - Customer support interactions 1.2 Information We Collect Automatically When you use our Platform, we automatically collect: - Log files (IP address, browser type, pages visited) - Cookies and similar tracking technologies - Device identifiers - Location data (when permitted) 1.3 Information from Third Parties We may receive information from: - Authentication providers (Google, Facebook login) - Payment processors - WhatsApp (as part of using their API) - Analytics providers 2. HOW WE USE YOUR INFORMATION 2.1 We use your information for the following purposes: To Provide Our Services: - Create and manage your account - Process payments and subscriptions - Send and receive WhatsApp messages - Provide customer support - Communicate service updates To Improve Our Services: - Analyze usage patterns and trends - Develop new features and functionality - Conduct research and analytics - Fix bugs and improve performance To Communicate With You: - Send account-related notifications - Respond to your inquiries - Send marketing communications (with your consent) - Provide service announcements To Ensure Security and Compliance: - Verify your identity - Prevent fraud and abuse - Comply with legal obligations - Enforce our Terms and Conditions 2.2 Legal Basis for Processing (GDPR) If you are located in the European Economic Area (EEA), we process your personal data based on: - Consent (when you register, you consent to processing) - Contract performance (to provide requested services) - Legal obligation (to comply with applicable laws) - Legitimate interests (to improve our services, prevent fraud) 3. INFORMATION SHARING AND DISCLOSURE 3.1 We may share your information with: Service Providers: - Payment processors (Paystack, Razorpay, PayPal) - Cloud hosting providers - Email and messaging services - Analytics providers - Customer support tools WhatsApp and Meta: - As required for sending and receiving WhatsApp messages - In accordance with WhatsApp's Business and Privacy Policies Business Transfers: - In connection with mergers, acquisitions, or sale of assets - During due diligence processes Legal Requirements: - When required by law or government request - To protect our rights, property, or safety - To enforce our Terms and Conditions 3.2 We do NOT sell your personal information to third parties. 3.3 Vendors and Sub-Users If you are a Vendor, note that: - You may have access to sub-user information - You are responsible for the privacy practices applicable to your sub-users - You must comply with applicable data protection laws 4. DATA RETENTION 4.1 We retain your personal information for as long as your account is active or as needed to provide you services. 4.2 Specifically: - Account data: Retained while account is active, plus 2 years after closure - Payment records: Retained as required by law (typically 6-10 years) - Message logs: Retained for 90 days (may be longer for business records) - Marketing data: Retained until you withdraw consent 4.3 After retention periods, we securely delete or anonymize your data. 5. DATA SECURITY 5.1 We implement appropriate technical and organizational measures to protect your data: Technical Measures: - Encryption of data in transit (TLS/SSL) - Encryption of sensitive data at rest - Multi-factor authentication - Regular security audits - Access controls and authentication Organizational Measures: - Employee security training - Data access on need-to-know basis - Confidentiality agreements - Incident response procedures 5.2 While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security. 6. YOUR RIGHTS AND CHOICES 6.1 You have the following rights regarding your personal data: Access and Portability: - Request a copy of your personal data - Request your data in a machine-readable format Correction and Deletion: - Request correction of inaccurate data - Request deletion of your personal data ("right to be forgotten") - Request restriction of processing Objection and Withdrawal: - Object to processing based on legitimate interests - Withdraw consent at any time - Opt-out of marketing communications 6.2 To exercise these rights, please contact us at [Contact Email]. We will respond within 30 days. 6.3 You may also have the right to lodge a complaint with your local data protection authority. 7. COOKIES AND TRACKING TECHNOLOGIES 7.1 We use cookies and similar technologies: Essential Cookies: - Authentication and session management - Security features - remembering your preferences Analytics Cookies: - Google Analytics for site analytics - Understanding how users interact with our Platform Marketing Cookies: - Tracking ad performance - Personalized content recommendations 7.2 You can control cookies through your browser settings. Disabling cookies may affect Platform functionality. 8. THIRD-PARTY SERVICES AND LINKS 8.1 Our Platform contains links to third-party websites and services. This Privacy Policy does not apply to: - Third-party websites you access through links - Third-party services integrated with our Platform - WhatsApp and Meta services 8.2 We encourage you to review the privacy policies of any third-party services you use. 9. INTERNATIONAL DATA TRANSFERS 9.1 Your information may be transferred to and processed in countries other than your country of residence. 9.2 When transferring data internationally, we ensure: - Adequate protection as required by law - Standard Contractual Clauses for EU transfers - Compliance with applicable data protection laws 9.3 By using our Platform, you consent to the transfer of your information to countries with different data protection laws. 10. CHILDREN'S PRIVACY 10.1 Our Platform is not intended for children under 13 years of age. 10.2 We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us. 11. CHANGES TO THIS PRIVACY POLICY 11.1 We may update this Privacy Policy from time to time. We will notify you of any material changes: - By posting the new Privacy Policy on this page - By sending you an email notification - By displaying a notice on the Platform 11.2 Your continued use of the Platform after changes constitutes acceptance of the updated Privacy Policy. 12. WHATSAPP DATA PROCESSING 12.1 Our Platform uses WhatsApp Business API. By using our services, you acknowledge that: - WhatsApp, Inc. (a Meta company) processes message data - WhatsApp's Privacy Policy applies to their processing - We act as a data controller for your account data and a data processor for message content 12.2 For information about how WhatsApp processes data, please review WhatsApp's Privacy Policy. 13. DATA PROTECTION OFFICER 13.1 For data protection inquiries, please contact our Data Protection Officer: - Email: [DPO Email] - Address: [Company Address] 14. CALIFORNIA PRIVACY RIGHTS (CCPA) 14.1 If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA): - Right to know what personal information we collect - Right to delete your personal information - Right to opt-out of sale of your personal information - Right to non-discrimination for exercising your rights 14.2 To exercise these rights, contact us at [Contact Email]. 15. DEFINITIONS "Personal Information" means any information that identifies or can be used to identify you, directly or indirectly. "Processing" means any operation performed on personal data, including collection, storage, use, and deletion. "Vendor" means a business or individual who provides services to sub-users through our Platform. "Sub-user" means a user who purchases services from a Vendor through our Platform. 16. CONTACT US If you have questions or concerns about this Privacy Policy, please contact us: - Email: [Contact Email] - Website: [Website URL] - Address: [Company Address] By using our Platform, you acknowledge that you have read and understood this Privacy Policy.